Shipping policy
At Awais Autos, we are committed to delivering your order safely, securely, and as quickly as possible. We carefully pack every order to ensure your products reach you in excellent condition.
Order Processing
Orders are usually processed within 1–2 business days after confirmation.
Once your order has been dispatched, you will receive your shipping details where applicable so you can track your order.
Delivery Time
Estimated delivery times may vary depending on your location and the courier service.
- Major Cities: 2–5 business days
- Other Areas: 3–7 business days
- Remote Areas: Delivery may take additional time
Please note that delivery times are estimates and may be affected by public holidays, weather conditions, courier delays, or other circumstances beyond our control.
Shipping Charges
Shipping charges are calculated according to the delivery location, order size, and applicable shipping method.
Free Shipping:
Enjoy free shipping on orders over PKR 3,000.
Orders below the free-shipping threshold may be subject to standard delivery charges.
Cash on Delivery
Cash on Delivery may be available for eligible orders and locations. Customers are required to provide accurate contact and delivery information when placing an order.
Order Tracking
Once your order has been dispatched, tracking information will be provided where available. You can use the tracking details to follow your shipment through the relevant courier service.
Delivery Address
Please make sure your shipping address, phone number, and other contact details are correct before placing your order.
Awais Autos is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate delivery information provided by the customer.
Delayed or Missing Orders
If your order has not arrived within the expected delivery period, please contact our customer support team with your order number and contact details. We will assist you in checking the status of your shipment.
Damaged Orders
If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and the product. We will review the issue and assist you according to our return and replacement policy.
Changes to Shipping Policy
Awais Autos reserves the right to update or modify this Shipping Policy when necessary. Any changes will be posted on this page.
Contact Us
If you have any questions regarding shipping or delivery, please contact Awais Autos through our Contact Us page.
